We1wun Privacy Policy – Your Personal Data Protection

We1wun ("we", "our platform") respects the privacy of every individual who uses our services. This Privacy Policy is designed to clearly and transparently explain how we manage your personal information from the moment you register until you stop using our platform.

This policy covers all services provided through the we1wun website at we1wun.com and our mobile app for Android and iOS. It does not cover third-party websites or services that you may access through links found on our platform.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles. In the event of any conflict between a translated version of this policy and the Bahasa Malaysia version, the Bahasa Malaysia version shall prevail.

We1wun only collects data that is genuinely necessary to provide you with a safe, fair and quality service. Below is a summary of the types of data we collect:

Your personal data is collected through the following channels:

• Account registration: Information you submit when registering a new account, including name, email, and phone number.
• KYC Process: Identity verification documents you upload to complete account verification.
• Financial transactions: Information associated with deposits and withdrawals, including bank account or digital wallet details.
• Platform usage: Data automatically generated when you use our website or app, including activity logs and analytics data.
• Communications: Information you provide when contacting our support team via live chat or email.
• Your device: Technical information such as device type, operating system, and language settings, collected automatically via cookies and similar technologies.

We do not purchase or obtain your personal data from third-party sources without your knowledge, except for identity verification purposes through authorised KYC services.

We1wun uses your personal data only for purposes that have been defined and agreed upon. The following are the primary purposes:

• Account management: Creating, maintaining, and managing your user account, including the identity verification process.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• Service delivery: Enables access to all games, promotions, and features on the we1wun platform.
• Platform security: Detecting and preventing fraud, money laundering, and activities that violate our terms of use.
• Legal compliance: Fulfilling regulatory compliance obligations, including KYC requirements and financial reporting.
• Service communications: Sending technical notices, security updates, and information related to your account.
• Product improvements: Analysing usage patterns to enhance the user experience and develop new features.
• Marketing (with consent): Sending promotional information and exclusive offers — only if you have consented to receive them.

We1wun does not sell or rent your personal data to any third party. However, there are limited situations where data may be shared with certain parties:

• Service providers: Companies that help us operate the platform, such as payment processing providers, third-party KYC services and cloud infrastructure providers. They are bound by strict confidentiality agreements.
• Legal authorities: We will disclose required data to authorities when mandated by law, court order, or legitimate criminal investigation.
• Fraud prevention: In cases of suspected fraud, relevant data may be shared with the appropriate financial institutions or fraud prevention bodies.
• Business transfers: In the event of a company merger or acquisition, user data may be transferred as part of the business assets, subject to prior notice being given to users.

In all data sharing cases, we ensure that the receiving party has data protection measures equal to or stricter than our own standards.

The security of your personal data is a responsibility we take very seriously. we1wun implements multiple layers of technical and organisational safeguards to protect your data:

• Data encryption: All data transmitted between your device and our servers is encrypted using 256-bit TLS/SSL protocols.
• Access control: Access to user data is granted only to staff who genuinely need it to perform their duties, and is logged and monitored.
• Security audit: Our infrastructure undergoes regular penetration testing and security audits by independent third-party experts.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect any suspicious activity or unauthorised access attempts.
• Data backups: Data is regularly backed up to a secure, separate location to ensure recovery in the event of a system failure.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to also take personal security measures such as using a strong password and enabling two-factor authentication.

We1wun uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for platform functionality — including maintaining your login session and ensuring transaction security. These cookies cannot be disabled.
• Performance cookies: Collecting information about how you use our platform to help us improve performance and the user experience.
• Functional cookies: Saving your preferences such as language settings and display choices so you don't have to reset them each time.
• Analytics cookies: Helps us understand aggregated usage patterns to plan platform improvements.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help guide.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the data protection principles we adhere to, you have the following rights regarding your personal data:

To exercise any of the above rights, contact our privacy team via live chat or support email. Requests will be processed within 14 working days. In complicated cases, this period may be extended to up to 30 days with prior notice to you.

We1wun services are exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.

If we discover that a child's personal data has been collected without our knowledge, the associated account will be terminated immediately and all data will be deleted from our systems within 48 hours.

We1wun reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technological advancements. When material changes occur, we will:

• Publishing the updated version on this page with a refreshed update date
• Sending notifications to registered users via email or in-app notices
• Providing at least 14 days' notice before material changes take effect

Your continued use of the we1wun platform after an amendment's effective date constitutes your acceptance of the revised policy. If you do not agree with any changes, you may close your account before the effective date.

For any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: The fastest option — available 24/7 directly through the we1wun platform
• Privacy Email: [email protected] — dedicated to privacy and data protection enquiries
• General Support Email: [email protected] — for all other general enquiries

We are committed to responding to every privacy-related enquiry within 3 working days. More complex complaints may require up to 14 working days to be fully resolved, and you will be kept informed of your case progress.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) as the relevant supervisory authority.